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  • chris walsh

Why I hate Virgin

I have been trying to cancel my contract with Virgin media when my 12 month contract stopped beginning of February and gave them 28 days notice, firstly by email and then tried by phone. When this did not work i sent a registered letter informing them of my desire to cancel - especially as i had moved house and had not used their £28 per month service for 6 months.

I also tried on 8 occessions to reach them by phone waiting over an hour each time ( seems they don't reply if you click complaint or want to leave button), on 4 occasions I got through was then twice cut off , the other 2 times i got through and then was told when i informed them i wished to cancel they would put me through to the relevant department and then was cut off.

There was no reply to my emails or my registered letter or to my 3 formal complaints, until i got a reply saying that they would offer me a better deal ( despite me saying i had left the house and demanded to leave the contract) and would regard the matter closed if i did not phone them. I eventually managed to get through by phone in March and they agreed to cancel by mid April and noted my complaint. I was phone again by someone about leaving and when I informed them of my problem was told they would pass the information on. The next day i was told that his department had tried to reach me but could not despite talking to me the previous day. None of the promised responses from senior managers ever happened.

Now they are trying to charge me £161 for 3 months after I had cancelled and are threatening bailiffs, legal action and the destruction of my credit rating, despite knowing Iam both a pensioner and a cancer patient in remission.

This is daylight robbery and no one should ever be conned by Virgin into signing up cause they wont let you leave.

ALso when I contacted Off com they said they could not pursue individual complaints, dso government oversight and protection of consumers is just more hot air.

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